Exceptional

Technical Learning Platform Support

WHAT WE DO

Round-the-clock Learning Platform Support Solution tailored for students, faculty, and staff.

At Construct, we believe that exceptional customer support is a key element to creating a great learning experience.
That is why we’ve built a team of technology experts dedicated to providing highly responsive, multi-channel support.

Available 24/7

Person-Centered

Solutions Focused

Why choose Construct’s Learning Platform Support Service

With student lifestyles changing and remote learning on the rise, you need a solution to maintain efficient and effective technical support. That’s where we come in. We offer trusted 24/7 technical support for a variety of learning platforms, tailored to meet your standards.

Adaptable Support That Keeps Pace With Demand

We don’t believe in a “one-size-fits-all” approach. Instead, we customize our services to match your needs. Whether you need support 24/7/365 or additional support over peak periods like registration, orientation, and exam season, we scale our services to suit your requirements.

Technical Support Tailored for Higher Education

By leveraging the combination of data, technology, and personalized human service, we provide continuous assistance for your students, faculty members, and administrators. Our experienced, highly qualified support agents provide timely assistance and will ensure no issue goes unanswered.

Experience the Benefits of our Learning Platform Support

Our years of experience providing fast, affordable, and reliable support around the world will benefit your students in the following ways:

Enhanced Experience for Students and Faculty

Resolutions that are timely and accurate lead to better customer experiences.

Round-the-clock Coverage

Benefit from our 24/7 support, ensuring assistance is available whenever you need it.

Boosted Efficiency for Your Team

Experience increased efficiency among your internal team members, streamlining operations for optimal productivity.

Complete Transparency on Data and Results

Gain full visibility into data and measurable results, empowering you to make informed decisions based on transparent information.

Save Time and Resources

Enjoy valuable time and resource savings, eliminating the need for extensive investments in hiring, training, and managing an in-house call center.

❝Construct are experts at scaling technical support. They have successfully onboarded up to 90 new agents to support our peak periods. Getting teams technically setup and trained to meet our customer success standards in a few weeks is a remarkable achievement.❞

Scott Dennis

Sr. Director Global Canvas Support

Quality Embedded in Every Aspect

Our support solution is designed with quality at its core. We ensure that every interaction with your end-users is of the highest standard and we are flexible and capable of customizing our team’s metrics to align seamlessly with your institution’s requirements.