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Have you read our insight pieces on Learning Platform Support?

Learning Platforms—The Impact of Exceptional Technical Support

Every student and faculty member has encountered technical issues while navigating learning platforms or LMSs. Whether it’s struggling to access...

The Role of Empathy in Providing Excellent Technical Support

Empathy is the ability to put oneself in another’s shoes, understand their emotions, and respond positively. In technical support, empathy...

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