Every student and faculty member has encountered technical issues while navigating learning platforms or LMSs. Whether it's struggling to access course materials, experiencing downtime during an important assignment, or facing difficulty in understanding platform functionalities, these challenges can hamper the learning experience. This is where robust technical support for learning…

Empathy is the ability to put oneself in another's shoes, understand their emotions, and respond positively. In technical support, empathy allows the support team to understand the challenges that learners and instructors face while using LMS platforms. It also enables support staff to have superior communication skills. Empathy means actively…