Learning Platforms—The Impact of Exceptional Technical Support

Every student and faculty member has encountered technical issues while navigating learning platforms or LMSs. Whether it's struggling to access course materials, experiencing downtime during an important assignment, or facing difficulty in understanding platform functionalities, these challenges can hamper the learning experience. This is where robust technical support for learning…

The Role of Empathy in Providing Excellent Technical Support

Empathy is the ability to put oneself in another's shoes, understand their emotions, and respond positively. In technical support, empathy allows the support team to understand the challenges that learners and instructors face while using LMS platforms. It also enables support staff to have superior communication skills. Empathy means actively…

Why is Animation so Expensive (And What Can Save You Money)?

If you’re reading this, I’m going to assume you’re not an animator (they probably know what’s more and less time-consuming already). This blog is going to outline, without the jargon, what can drive up the price of an animation, and how you can avoid this (or at least be aware…

The Zebra Company Approach: Why Construct Chooses to be Real

You may have heard the term "Unicorn Company" used to describe the most successful start-ups in the technology industry. These companies are valued at over a billion dollars and are often associated with being magical, rare, and successful. However, they may not always meet realistic expectations. But what about Zebra…

Quality Control Equals Quality Courses

We find ourselves in the midst of the fourth industrial revolution, and educational tools presented online are nothing new. And with the arrival of the Covid-19 pandemic also brought a rise in e-learning, as globally, over 1.2 billion students were out of classrooms (weforum, 2020). So if courses being presented…
Instructional Designer talking to SME

An SME Guide: Create an Outstanding Online Course with Expert Collaboration

Congratulations on your new role as a subject matter expert (SME) in developing an online course! Working on an online course can be an exciting and fulfilling experience, but if you're new to it, you may not know what to expect. This article provides a guide to working with an…
Onboarding article: Female sitting at laptop smiling

Onboarding 2.0: Strategies for Success in a Digital Age

Starting a new job can be both exciting and overwhelming for new hires. They're eager to learn about their role, the company culture, and the people they'll be working with. If you think back to your first few days settling into a new role and you have quite a bit…
Transformative Learning for Adults studying online

How to Create a Transformative Learning Experience for Adults Learning Online

Online learning offerings can provide a distinctive and impactful experience for adult learners. As an adult and lifelong learner, I've come to appreciate the transformative benefits of interactive participation, self-reflection, and community engagement in my personal and professional growth. With numerous online learning options available, it can be challenging to…

The Key to Thriving as an Instructional Designer

Unpacking What Makes the Best Instructional Designer Is it the knowledge of theories, methods, or practices? Does having a Ph.D. Degree or several credentials and certifications set you up for success? Some may argue that you need the best soft skills in the industry, and others will tell you that…
Students using laptop

Five Strategies to Improve Student Engagement in Online Learning

With an average attention span of more or less eight minutes, it can be very challenging for students to stay engaged in online learning. Social media, texting, YouTube, and Netflix are all distractions that make it difficult for students to stay focused. Fortunately, there are strategies that you can use…
Designing learning for homo prospectus

Designing Learning for Homo Prospectus

Why do our learning outcomes fail to inspire students? Why do students not immediately connect with the subjects that we know to be valuable? What can we do to change this? When faculty and I have worked with design learning materials, they are often good at writing outcomes based on…
a robot standing in front of a board representing navigating ai in education

Navigating the AI Revolution in Education

Artificial intelligence (AI) tools are revolutionizing industries, and education is no exception. But before you get too excited about the possibilities, let’s consider the benefits and limitations of using AI tools, as well as the ethical debates surrounding their use. AI in education AI is here to stay. And, while…
Blind man using mobile device

The Importance of Accessibility in EdTech

Without the need to use a screen reader or other assistive technologies, it can be difficult to imagine what it is like to experience learning that wasn’t designed with accessibility in mind. It's easy to take for granted how much information is conveyed through the layout, size, and placement of…
Higher Education Institution for Sharing Economy Post

The Sharing Economy in Higher Education

There’s nothing like a crisis to stimulate fresh ideas and thinking. What was unthinkable previously suddenly becomes more palatable and unusual solutions to problems find traction. Back in 2012, Lisa Gansky highlighted an interesting trend developing in business in her book (and subsequent TED Talk) The Mesh: Why The Future of…
Binary Code

Let’s Move Away From Binary Thinking in EdTech

Synchronous vs. Asynchronous Hybrid vs. on Campus Fast vs. Effective The answer always depends on who you ask. Much of the EdTech commentary seems to be stuck in the binary, trying to analyze if the best solutions are this or that. However, by seeing only either/or options we are limiting…
Deep listening sound waves

The Value of Cultivating a Deep Listening Mindset

When I accepted the position of Chief Operations Officer for our global team, I didn't appreciate the role deep listening would play in my and our team's success. Deep Listening involves listening, from a deep, receptive, and caring place in oneself, to deeper and often subtler levels of meaning and…
media-training-vvob-rwanda

Media Training and Capacity Building of Lecturers in Rwanda

Recently, our senior producer, Gert Steyn, and I traveled to Kigali, Rwanda, to provide in-person capacity training to lecturers from the University of Rwanda. At first, we were sure we could facilitate the training remotely, but once on the ground, we soon realized that an in-person, hands-on approach was the…
walk-and-talk-leadership

The Unexpected Power of a Walk and Talk

The perennial problem of someone in my position with my title is the ability to move beyond the title and access a more fundamental level of communication. Often when I am in meetings with people, there is a subtle but significant power imbalance. The result of this is that the…
problem based learning for students

Designing to Empower Learners through PBL

Have you ever faced a problem thinking that you would never be able to solve it as you do not have the skills or competencies to come up with a solution? Have you ever taken a course and come across content and thought “Well great, thank you for telling me…

Stakeholder Tetris

In the last two years, the COVID-19 pandemic has introduced new aspects, considerations, and dynamics to the way of life and the way we do business. While some of these we quickly adapted to and others have taken slightly longer to become accepted practice. A new aspect of project management…